Serving the children, families and community of MPS
What can the ombudsperson do for you?
Ombudsperson - om*buds*per*son (n.) a person who listens to and investigates questions, concerns and complaints about Minneapolis Public Schools and its programs, offices and staff.
The ombudsperson does not take sides but works with parents, community members and the school district to clarify and resolve questions, concerns and complaints in a fair and timely manner.
When should you contact the ombudsperson?
When you have done all you can to resolve your problem but still:
The services of the ombudsperson are free. You may submit your complaint or concern online, or you may contact the
ombudsperson at (612) 668-1848 or via e-mail at firstname.lastname@example.org.
Complaint forms can also be downloaded and faxed to (612) 668-1831, Attn: Mary Jo Reiter.
Click to download form: English | Hmong | Somali | Spanish
You may also speak to someone in another language: Hmong: (612) 668-0238 | Spanish: (612) 668-0226 | Somali: (612) 668-0231
Minneapolis Public Schools Guide to Problem Solving
The following steps should be taken if you have a problem, question or point of view to share:
Step 1: Begin with your child's teacher.
Step 2: You may involve the school counselor, social worker, nurse or other relevant staff if appropriate.
Step 3: Consult the principal or assistant principal at your school.
If you are not able to resolve your complaint of concern, contact the ombudsperson for assistance. The ombudsperson will be able to *mediate for you.
*Mediate = Bring about a peaceful settlement between disputants through an objective intervention by a third party.
Tips to problem solving:
More helpful tips:
Talk to your child's teacher about the possibility of volunteering. This will allow you to get an inside look at the interactions in your child's classroom. But don't forget, students sometimes act differently when a parent is in the room.
Finally, don't ignore your child's possible part in the problem. Choose your battles carefully.
"If you don't like the way the world is, you change it. You have an obligation to change it. You just do it one step at a time." - Marian Wright Edelman